We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Collection of Personally Identifiable and other Information
When you use our Website, we store your information which is provided by you from time to time. That information is kept confidential.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. We use this information to do internal research on our users' interests to better understand and serve them.
If you transact with us, we collect some additional information, such as name, a billing address, email ID, telephone number, a credit / debit card number and a credit / debit card expiration date etc.
We do use your contact information to send you offers on our products and upcoming programs.
We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary.
Our Website has security measures in place to protect the loss, misuse, and alteration of the information under our control.
We provide all users with the opportunity to opt-out of receiving any communications from us.
Return & Cancellation/Refund Policy
If you have received a damaged item or it does not match the description mentioned, you can return it to us and get a replacement within 10 days of delivery at no extra cost. Please contact us with your replacement request within 7 days from the date of delivery of the product.
The product should be returned in its actual condition at the time of delivery. The packaging should be returned in an undamaged condition with the product.
Damages due to misuse of product are not covered under the policy. Replacement can be for the entire product or part(s) of the product subject to availability of the same.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. You can do so by calling us on business days during business hours 9.30 a.m. to 6.00 p.m. India time.
An order cannot be cancelled in case a product has already been shipped and/or delivery has already been made.
Once you request the cancellation of your order, it will take us approximately 3 business days to cancel the order and initiate a refund. You will be notified of the same.
However, for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
The shipping/delivery charges may vary depending on the purchase value as mentioned at relevant places prior to making the payment.
The orders received are shipped immediately. However, we endeavor to ship all items within 3 business days. in areas where standard courier service is available). For other areas, items will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. Business days exclude public holidays and Sundays. Estimated delivery time is dependent on the product's availability and delivery location.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards. As of now, we deliver only in India. However, special arrangements for international deliveries shall be worked out.
No Hidden costs (sales tax, octroi etc) on the products
There are no hidden charges when you make a purchase on www.madhavmohan.com